Help & FAQs

• Returns can be processed within 14 days from purchase. 
• To return products, they must be in original condition
• Shipping expenses are not refundable
• If your items have been damaged in shipping, please contact us within 24 hours of receipt with photos, and we will assist you.

• We ship livestock across Canada, as well as offer local delivery and store pickup
• If you are unhappy with your livestock for any reason, you can bring it back within 72 hours for a full refund; we do not pick up returns
• We cannot guarantee the sex of our animals
• We may ask questions, request a photo, request your receipt, and/or request a water sample to determine proper care
• We do not have any guarantees for your other pets, and we recommend quarantining new arrivals
• We are usually not able to take in surrendered pets but we will when possible; we do not offer store credit for pet surrenders (if you are a local breeder, please contact us at shipping@aprilsaquarium.com)

Your Local Fish Store prioritizes the health of our livestock, and the happiness of our customers. To that end, we have several requirements and several recommendations.

• All livestock that arrive at Your Local Fish Store will undergo a required period of quarantine; staff will monitor to ensure they are in perfect health before releasing them for sale. Quarantine times vary. If at any point livestock appears ill or malnourished, we will extend quarantine as necessary. We will never knowingly sell livestock that isn’t 100% healthy, which means that we cannot sell quarantined animals
• We recommend slow acclimation of livestock to your aquarium
• We recommend quarantining new fish and plants for at least 14 days if you are adding them to an established aquarium. See our post about quarantine procedures.
• We recommend that aquariums be fully cycled before adding fish.
• If not cycled, we require that all newly set-up aquariums to be running for at least 7 days with the use of beneficial bacteria
• We recommend that you stock your tank slowly, and add the fish you plan to keep over a period of weeks
• We require all livestock to have adequate conditions (at or above the minimum size aquarium, filtered and appropriately heated water) before allowing a sale. For bettas, this is a minimum of 2.5 gallons.

Please feel free to reach out to us on Facebook at any time for advice and support! We will always make educated care and stocking suggestions, but you are also encouraged to do your own research. Our policies are subject to change at our discretion at any time. Please inquire if you have any questions.